AI Moderation
for Marketplaces
AI Moderation for Marketplaces
Safer Conversations. Lower Costs. Stronger Trust.
Trust is the lifeblood of every online marketplace, but abuse, scams, and harmful content can destroy it overnight.
This page explains how Amanda helps marketplaces stay safe today while expanding into fraud and scam detection capabilities as platforms scale.
Amanda protects Online Marketplaces by moderating abusive chat, filtering harmful content, and generating compliance-ready logs
Its AI is designed to extend into fraud and scam detection, giving your platform a future-proof moderation system that adapts as risks evolve.
The Challenge for Online Marketplaces
Online Marketplaces are face growing problems:
- Scams and fraud: Unsafe listings, counterfeit goods, and fraud damage trust.
- Spam and fake reviews: Bots and bad-faith activity overwhelm buyers and sellers.
- Compliance pressure: Laws like consumer protection and the DSA require proactive safeguards.
- Rising costs: Scaling human moderators is expensive, and burnout leads to high turnover.
Old-school filters and manual-only moderation cannot keep up.
How Amanda Helps
Online Marketplaces Win
1. Stop Harm Before It Spreads
- Flags unsafe or abusive buyer-seller chat in real time
- Detects scam patterns and risky behavior as platforms scale
- Blocks inappropriate content before listings go live
2. Cut Costs, Save Moderator Hours
- Automates spam filtering and review abuse detection
- Reduces moderator workload by up to 60%
- Scales with transaction growth without escalating staff costs
3. Keep Users Engaged
- Prevents churn caused by scams or bad experiences
- Builds trust and reputation for safe transactions
- Increases repeat purchases and marketplace growth
4. Prove Compliance Easily
- Transparent AI decision logs
- Exportable reports for consumer protection and DSA
- Audit-ready from day one
Imagine This →
A buyer is browsing your marketplace and finds a listing for a high-demand product at an unbelievable price. The seller pushes them to complete the deal off-platform.
Keyword filters miss it. Human moderators might not catch it until too late.
Amanda identifies the pattern — suspicious pricing plus off-platform nudges — and flags it before harm occurs.
Comparison: Amanda vs. Old-School Moderation vs. Do-Nothing
| Feature | Amanda | Old-School (Keyword Filters + Human Mods) | Do-Nothing / Under-Resourced |
|---|---|---|---|
| Real-time blocking | ✅ | ❌(reactive only) | ❌ |
| Fraud & scam detection roadmap | ✅(future ready) | ❌ | ❌ |
| Spam & fake review filtering | ✅ | Partial | ❌ |
| Moderator workload | Low (60% fewer hours) | High | Overwhelmed |
| Multilingual support | ✅ | Limited | ❌ |
| Compliance-ready logs | ✅ | ❌ | ❌ |
| Cost efficiency | High (scale without new hires) | Low (expensive staffing) | Worst (churn & legal risk costs) |
Results You Can Expect →
-
Safer interactions → happier buyers and sellers
-
Lower costs → less manual review, fewer moderator hours
-
Future-proof moderation → expand into fraud detection as your platform grows
-
Audit-ready compliance → peace of mind for leadership and regulators
FAQ →
Q: Can Amanda detect scams today?
Amanda focuses today on abusive behavior, unsafe chat, and harmful content. Its AI is designed to expand into advanced fraud detection as marketplaces scale.
Q: How does Amanda help with compliance?
Amanda creates transparent moderation logs, exportable for internal audits or regulatory review.
Q: Can Amanda integrate with existing marketplace workflows?
Yes — Amanda can feed prioritized cases and summaries into your current ticketing or moderation systems.
Q: Will this slow down buyer-seller interactions?
No — moderation happens in milliseconds, with no friction for legitimate users.
