AI Moderation for
Online Marketplaces
Keep your buyers safe.
Keep your sellers honest.
The Challenge for Online Marketplaces
Marketplaces operate on a fragile balance. Buyers need to feel safe. Sellers need to feel treated fairly. A single bad experience can end a relationship that took months to build.
Abusive and unsafe chat
Harassment between buyers and sellers, off-platform nudges, and scam attempts in messages damage trust on both sides.
Scams and fraud patterns
Scammers build trust the same way other bad actors do: gradually, with deflection and pressure. Pattern detection catches what keyword filters miss.
Spam, fake reviews, and listings abuse
Bots, bad-faith reviews, and prohibited listings overwhelm review queues and erode confidence in the platform.
Regulatory exposure
The DSA and consumer protection laws expect proactive safeguards, transparent action, and documentation when things go wrong.
These are the most common, but every marketplace has its own. Manual review and keyword filters were not designed for any of it. Amanda was.
Amanda for online marketplaces
Stop harm before it spreads
Blocks toxic and unsafe content in real time. Detects grooming patterns and escalating behavior, not just banned words.
Handle the volume
Automates routine review and spam filtering so your team focuses on cases that need human judgment.
Stay compliant
Every decision is logged transparently. Compliance reports for COPPA, GDPR, and DSA are ready when you need them.
Protect platform trust
Buyers and sellers stay where they feel safe. Amanda keeps the marketplace clean enough to keep them.
Imagine This →
A buyer messages a seller about a listing.
The conversation seems normal at first, then the seller asks to move to WhatsApp to “save fees.” A few messages later, they’re requesting payment outside the platform.
A keyword filter won’t catch it. A moderator may not see it until the buyer has already lost money.
Amanda recognises the pattern, flags the conversation, and warns the buyer before the payment leaves the platform.
FAQ →
Q: Can Amanda handle moderation at massive scale?
Yes, Amanda processes messages and posts in milliseconds, even for millions of users.
Q: Does Amanda replace human moderators?
No, Amanda automates repetitive work, leaving human moderators for complex decisions.
Q: Does Amanda help with misinformation?
Yes, Amanda flags risky or coordinated disinformation patterns for review, but leaves final calls to your team.
Q: How does Amanda help with compliance?
Amanda generates transparent logs and exportable reports aligned with DSA, COPPA, and GDPR.
Other use cases
