Marketplaces run on trust, and trust is fragile. Abusive chat, scam attempts, and unsafe listings can damage your platform faster than any pricing or UX issue. Amanda spots harmful behavior in real time, moderates the clear cases automatically, and sends the rest to your team.
The Challenge for Online Marketplaces
Marketplaces operate on a fragile balance. Buyers need to feel safe. Sellers need to feel treated fairly. A single bad experience can end a relationship that took months to build.
Abusive and unsafe chat
Harassment between buyers and sellers, off-platform nudges, and scam attempts in messages damage trust on both sides.
Scams and fraud patterns
Scammers build trust the same way other bad actors do: gradually, with deflection and pressure. Pattern detection catches what keyword filters miss.
Spam, fake reviews, and listings abuse
Bots, dishonest reviews, and prohibited listings overwhelm review queues and erode confidence in the platform.
Regulatory exposure
The DSA and consumer protection laws expect proactive safeguards, transparent action, and documentation when things go wrong.
These are the most common, but every marketplace has its own. Manual review and keyword filters were not designed for any of it. Amanda was.
Amanda for online marketplaces
Stop harm before it spreads
Blocks toxic and unsafe content in real time. Detects grooming patterns and escalating behavior, not just banned words.
Handle the volume
Automates routine review and spam filtering so your team focuses on cases that need human judgment.
Stay compliant
Every decision is logged transparently. Compliance reports for COPPA, GDPR, and DSA are ready when you need them.
Protect platform trust
Buyers and sellers stay where they feel safe. Amanda keeps the marketplace clean enough to keep them.
Imagine This →
A buyer messages a seller about a listing.
The conversation seems normal at first, then the seller asks to move to WhatsApp to “save fees.” A few messages later, they’re requesting payment outside the platform.
A keyword filter won’t catch it. A moderator may not see it until the buyer has already lost money.
Amanda recognises the pattern, flags the conversation, and warns the buyer before the payment leaves the platform.
What our customers say
FAQ →
Q: Can Amanda catch scams before a buyer loses money?
Yes. Amanda looks for the pattern behind a scam, like trust building followed by a push to move payment off platform, and flags it before the transaction happens.
Q: Does Amanda review listings as well as chat?
Yes. Amanda can be configured to flag prohibited items, misleading claims, and fake or duplicate listings alongside buyer and seller messages.
Q: What about fake reviews?
Amanda can flag patterns typical of fake or incentivized reviews, such as bursts of near identical reviews or accounts with no purchase history, for your team to check.
Q: Does Amanda replace human moderators?
No. Amanda handles the volume of routine cases so your team can focus on the disputes that need a real person.
Amanda for other industries
