FAQ
Welcome to the Amanda FAQ!
Here you will find answers to the most common questions about Amanda, from how our AI moderation works to what it means for costs, compliance and community health. If you do not see your question here, please reach out and we will be happy to help.
General Information & Pricing
Amanda is an AI, powered moderation platform that helps games and social platforms detect, prevent, and handle harmful content in real time.
Game studios, social platforms, and other online communities, especially those with younger users, that need safe and effective moderation.
Technically, you can be up and running in a day. We provide onboarding and training tailored to your team.
We don’t provide free trials on live customer data, as this requires data integration. Instead, we offer free data scans to show what Amanda can detect in your chat logs, along with extensive live demos of the platform.
Pricing depends on message volume, languages, and modules. Contact us for a tailored quote.
We accept standard payment methods such as invoice, card, and bank transfer.
No, we offer flexible agreements without long lock-in periods.
Yes, you can adjust your license as your needs change.
You can terminate at any time. Data is deleted according to the DPA.
Onboarding, Support & Customer Service
Technically within a day; we recommend one full day of onboarding with our Customer Success team.
Yes, both remote and in-person training, led by our Customer Success manager.
Yes, we configure the solution to your needs and train your team to manage configurations.
Through secure password authentication combined with TOTP multi-factor authentication.
You can reset your password through our secure login process.
Via a dedicated Slack channel or by email.
Support is available at all times, with longer response times outside normal
business hours.
Within 30 minutes for urgent issues, and within the same day for general requests.
Yes, we provide detailed user manuals and guides.
Product Specific
Through built-in transparency tools and reporting aligned to DSA obligations.
We combine AI signals with moderator feedback to optimize precision.
We detect suspicious language and behavioral patterns to alert early.
By creating safer communities that improve player experience and loyalty.
Through audit logs, policy transparency, and clear guidelines.
Amanda automates the majority of moderation tasks with advanced AI. Obvious violations are filtered instantly, while most sanctions are applied automatically. This means moderators only focus on the difficult edge cases and appeals—reducing workload, cutting costs, and improving response times.
Amanda combines three layers of protection:
1. AI Real,Time Filter: blocks harmful content instantly before it spreads.
2. AI Sanctions Agent: applies consistent sanctions automatically to the majority of cases.
3. Human-in-the-Loop Moderation: ensures complex cases, gray areas, and appeals are handled with human judgment.
This balance ensures speed, cost efficiency, and fairness.
Amanda resolves most violations automatically, typically 70–90% of sanctions, so moderators spend their time on the 10–30% of cases that truly need human oversight. This means your moderation team is more effective without expanding headcount.
No. Automation handles repetitive and clear, cut cases, but humans remain essential for nuanced decisions, severe cases, and appeals. Amanda is designed to support moderators, not replace them—making their work faster, fairer, and less stressful.
By automating 70–90% of sanctions and instantly blocking the most harmful content, Amanda drastically lowers manual review volumes. Studios using Amanda reduce moderation spend while improving player safety and retention.
Automated sanctions are consistent and based on clear policy rules, while human moderators review sensitive cases with full context. This dual approach ensures communities see both speed and fairness, strengthening trust in the platform.
Security & Privacy
Data is encrypted in transit and at rest with strict role, based access controls and audit logs.
Yes, we are fully GDPR compliant.
Only authorized personnel with role-based access on a need-to-know basis.
Data retention can be customized to your requirements.
Data is deleted according to the DPA, normally within 90 days.
We are assessed as ‘limited risk’ and fulfill transparency obligations under the EU AI Act.
Technology & Integrations
Secure integrations via REST API and Amazon EventBridge with authentication and authorization.
No, Amanda is a SaaS solution.
CSV or JSON.
Yes, models are deployed locally; no third, party inference APIs are used.
Scalability & Performance
Yes, the platform is scalable and can handle unlimited data volumes.
As many as required.
We co-develop new features with you within our development strategy.
We detect spam patterns at the content level, while infrastructure, level rate limiting is recommended through your cloud provider.
Legal & Compliance
Yes, we provide a template based on the Norwegian Data Protection Authority’s standard, adapted to our use case.
We generate transparency reports aligned with Digital Services Act requirements.
